About
Hi! My name's Kevin. I'm a student at the University of Central Florida studying Computer Science. I have passion for all things related to computers, including networking, software development, cloud engineering, and systems administration. I'm currently a support engineer at Kaseya for our BCDR line of projects, which assist partners with protecting their data in the event of disaster scenarios. Please feel free to explore this website and my resume to learn more about me!
Focus
Cloud • Networking • Operating Systems
Stack
AWS • Linux • Node • React • C/C++ • Bash
Location
Orlando, FL
Experience
-
December 2025 — Present
Premium Support Engineer — Kaseya
- Owned cases for the highest-revenue partners, driving resolution with minimal handoff and executive-level visibility
- Advised enterprise customers on architecture, best practices, and risk mitigation for large-scale backup and disaster recovery deployments
- Triaged cases across multiple channels (phone, email, chat), ensuring expedient response times to clients
- Performed root cause analysis using logs and system internals to identify replication and performance issues in production environments
Escalations Restore Utilities Communication ZFS -
June 2025 — December 2025
Support Engineer — Kaseya
- Utilized working knowledge of ZFS, operating systems, Bash, and networking to troubleshoot user issues
- Led troubleshooting of hybrid and cloud-only BCDR architectures, analyzing failures across on-prem Linux appliances and cloud nodes
- Supported SMB and iSCSI storage services hosted on backup appliances, resolving access, authentication, and connectivity issues
- Diagnosed and resolved backup and replication failures involving Windows and Linux agents
Linux Bash SMB iSCSI
Education
-
Jan 2023 — Present
University of Central Florida — B.S. Computer Science
Side Projects
Real-time Chat App
Socket.io chat with Node/Express + MySQL; login flow and multi-user messaging.
Sorting Algorithm Visualier
Alogirhtm Visualizer hosted on GitHub. Showcases Merge, Bubble, Quick, Insertion and Seelction sort.